nice incontact wiki

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inContact is the cloud contact center leader, with the most complete, easiest and most reliable omni-channel solution to help organizations achieve their customer experience goals.

NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. inContact is the cloud contact center leader, with the most complete, easiest and most reliable omni-channel solution to help organizations achieve their customer experience goals.

Joining forces with NICE enables inContact to reach a larger customer base with their state-of-the-art cloud offering. The company expects the acquisition be accretive to earnings on a non GAAP basis in 2017.Organizations of all sizes can now benefit from: "Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. Furthermore, it will enable NICE to reach all available market segments, from the smallest businesses to Fortune 100 companies, and will position the company as the first end-to-end customer service solutions provider in the cloud.NICE and inContact will jointly offer a full range of solutions for the fast-growing Contact Center as a Service (CCaaS) industry that is substantially larger than NICE’s current addressable market.


NICE Ltd. (Hebrew: נייס‎) is an Israel-based company, specializing in telephone voice recording, data security, and surveillance, as well as systems that analyze recorded data. The Company's dynamic technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable an exceptional agent and customer experience—every time and on every channel. NICE plans to finance the acquisition with cash on hand as well as debt of up to $475 million. Joining forces with NICE enables inContact to reach a larger customer base with their state-of-the-art cloud offering. "Moving to the cloud gave me some real advantages over competitors with speed and flexibility. In addition, it allows inContact customers and prospects to benefit from the leading WFO and analytics offerings in the market.The unprecedented combination of NICE’s world-class WFO and Analytics solutions with inContact’s advanced contact center cloud offerings allows organizations to take advantage of best-in-class customer service applications as they transition to the cloud. Moreover, the acquisition marks the first time that one vendor offers both contact center cloud infrastructure as well as the full range of WFO applications and Analytics, providing a seamless integrated environment.NICE is recognized as the global market leader in analytics-based customer service applications, and this acquisition will position the company front and center in the cloud contact center space.
The latest round was in May 2014. The transaction values inContact at approximately $940 million, including repayment of inContact’s outstanding convertible debt and excluding inContact cash on hand. Additionally, the two companies will continue to cultivate their large partner network, enabling partners to offer an unparalleled range of leading contact center solutions, both in US and international markets.NICE was advised on the deal and debt by: RBC Capital Markets; J.P. Morgan; Davis Polk & Wardwell; Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; Ernst & Young; and Meitar Liquornik Geva Leshem Tal.This unique combination of contact center applications and platform also enables the transformation of the contact center to the Experience Center. It has raised 105.8M in 5 rounds. Recognized as a market leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE inContact supports over 430,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

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